Remain Positive. Be a proactive, positive influence. Hope’s not a method, but it is a significant multiplier.
Be Tactful and Candid. Be open with customers. They deserve the truth
Never Let Perfect be the Enemy of Good. A good solution executed now is better than a perfect solution never executed.
Be Accountable. Hold yourself accountable by setting clear standards and work towards them. Plans may change, but your accountability won’t.
Fix Things Now. Fix small problems now to prevent bigger problems later.
No Excuses. If things ever go ‘sideways’ (and sometimes they will), solve those problems together. Excuses are not the same as results.